The Damson Dene comes under attack from guests complaining about everything from the décor to the food and the housekeeping, pushing manager Wayne and his staff to the brink.
First to check in are mother and daughter Margaret and Sasha, who love value for money and make a point of seeking out bargain breaks.
They've driven from near Bolton to the Lake District to take advantage of the Damson Dene's £50-a-night bed, breakfast and dinner deal. But can the hotel live up to their exacting standards and high expectations?
Geordie couple Jamie and Danielle are not impressed when the TV in their hotel room goes on the blink.
Things come to a head when a nasty review is posted on TripAdvisor, in which the staff bear the brunt of the criticism.
But it's not all bad reviews. Mark and Clare from Wigan love everything about the hotel, especially its dog-friendly policy, as they never go anywhere without Brandy, their cavalier King Charles Spaniel.
Following a stock-take, mouldy food is found in the fridge. Determined not to let standards slip, General Manager Wayne comes down hard on the kitchen staff, and clashes with Kirk the head chef, who's forced to rethink how best to run his kitchen.
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