Chef Ramsay goes to Boston's North End to pay a visit to La Galleria 33, opened in 2006 by sisters Rita and Lisa. The two siblings grew up in the Italian neighborhood and worked at their father's very successful restaurant, L'Osteria, which was established in 1985. They branched out and opened their own establishment only 100 feet away, hoping to feed off their father's success.
But the customers never came. The sisters blame everything from the weather to the tablecloths to the font on the menu. They don't know how to fix their problems because they don't know how to identify them.
The employees, however, know exactly what is wrong - Lisa and Rita. They say the sisters treat people badly and talk unprofessionally. Plus Lisa drinks on the job and Rita smokes in the restaurant. They have slipped into complacency about the failing business, but their parents stand to lose everything if La Galleria fails.
When Chef Ramsay arrives, he's confused by the restaurant's name, dated décor and proximity to their parents' eatery. He also discovers there is an issue with smoking and drinking on the job. Lisa and Rita in turn complain to him about the poor service and the lazy employees. As the icing on the cake, Rita admits that the head chef is her ex-husband, which causes a lot of tension.
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