In the last episode of "Kitchen Nightmares," Chef Ramsay traveled to Boston's North End to visit La Galleria 33, a restaurant run by sisters Rita and Lisa. He quickly discovered the establishment to be fraught with issues. Rita smokes and Lisa drinks on the job, and their unprofessional behavior has lost them the respect of their staff. The food, which is prepared by Rita's ex-husband Doug, is horrific. Chef Ramsay finds it to be frozen, bland and evidently made without passion.
As the dramatic conclusion to the saga begins, Chef Ramsay has a heart-to-heart talk with the siblings, imploring them to strive for excellence. Rita concedes that they have to fix their problems, but Lisa asks to be left alone.
The sisters tell Chef Ramsay that the staff doesn't respond to them, and he begs them to stop tiptoeing around the issues. In an attempt to give the proprietors some focus, Chef Ramsay asks them both to make a list of all the things that bother them the most that they want to change.
The next morning, he gathers the owners and staff so that the sisters can share their agenda of issues. Rita kicks off the meeting by saying they would like the employees to stop treating La Galleria as if it were a competition to see who can do the least. Most of the workers, except Sarah the waitress, admit to being lazy.
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