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Mary Portas: Secret Shopper - 3x03 City Hardware

Retail expert Mary Portas continues her mission to banish bad customer service from the high street. This time, she visits City Hardware, a family-run DIY store in the heart of London. The shop is stuck in the 1960s and Mary is in for a shock when she uncovers their attitude to customers. Can she persuade this male dominated world to embrace the 21st century?

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  • Aired Jan 20, 2016
  • Episode 3x03
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