In the first episode, staff receive training in etiquette and grooming, there's a celebrity arrival and the kitchen prepare a fine dining banquet for 120 foo... read more
This week the hotel security team prepare for the arrival of European Head of State, Angela Merkel and The Irish Rugby Team check in to prepare for match day... read more
This week focuses on history and tradition, as the iconic Dublin hotel celebrates its 190th anniversary. The hotel has a small museum and concierge and histo... read more
The staff prepare for the hotel's 190th anniversary and concierge Denis O'Brien talks to visitors about the drafting of the Irish Constitution, which was und... read more
The hotel staff help a guest who requires assistance with a wedding proposal, and fill a room with white roses. The request means various departments must wo... read more
The hotel begins a multimillion-euro refurbishment of the bedrooms. The builders are given five days to transform eight rooms, which will be inspected by man... read more